FAQS
Here are a selection of frequently asked questions. If you don’t see the answer you’re looking for, please don’t hesitate to contact us.
The smallest outdoor kitchen we do is a single cabinet which is 1200mm x 610mm, so as long as you have this much space and some space to stand in, anything is possible! Read more on our blog: Small Outdoor Kitchen Ideas
Let’s assume that you’ve done the obvious thing and checked that you have sufficient ‘fuel in the tank’. If that’s all good, then it’s worth knowing that some of the Bull BBQ models come with a reset button on the regulator (the part that connects to the gas bottle).
If your gas isn’t flowing, ensure the regulator is properly attached to your gas bottle, press the reset button shown in the image below, this will then allow the gas to flow again.
Our outdoor kitchens are designed to be kept outside all year. The materials are extremely hard wearing and the kitchens are cope with the British weather – sun and rain! You can read more about the design and the materials here, also see our blog: Does my outdoor kitchen need a cover?
All our BBQs, pizza ovens and Chef’s Anvils come with covers as standard, and we recommend keeping the covers on when not in use. The kitchen itself is designed to be left outside all year no matter the weather. For more information on caring for your outdoor kitchen visit here, also see our blog: Does my outdoor kitchen need a cover?
All our BBQs, pizza ovens and Chef’s Anvils come with covers as standard, and we recommend keeping the covers on when not in use. Read about covering your kitchen on our blog: Does my outdoor kitchen need a cover?
Grillo kitchens are designed to be very low maintenance. In the main, a wipe-down before use is all that’s needed, but please visit our blog post for caring for your outdoor kitchen.
Grillo outdoor kitchens are built to last and have a 3-year warranty on the kitchen structure and structural materials. Barbeques, appliances and other accessories are covered by manufacturer’s warranties. For more information on warranty, please visit our warranty page.
Yes, Grillo kitchens are freestanding, which means they work on any flat level surface, patio or decking. You may need to ensure that the decking is strong enough to hold the weight of the kitchen. Please see our blog post on free standing kitchens for more information.
As with every part of the home, you will want to keep your kitchen clean, especially before use. Please visit our blog more on caring for your outdoor kitchen for more information.
The kitchen is made of a mix of black powder-coated carbon steel with Iroko Hardwood. The Iroko hardwood is very hard-wearing, low maintenance and very durable, and over time it gently silvers, creating a sun-bleached effect if left uncoated. Some people prefer to put a stain or oil on to retain the original colours for longer. For more information, please visit how to care for the Iroko hardwood.
You do not need to lay foundations for your Grillo outdoor kitchen, as all our cabinets are free standing. For more information on this please visit our blog: Preparing a patio for your Grillo outdoor kitchen.
The time it takes to install the kitchen varies depending on the size, but most of the kitchens will be installed in less than a day. Read more on our delivery and install page.
For the best grilling experience, we recommend using high-quality charcoal as opposed to briquettes. Look for hardwood lump charcoal or those labelled ‘all-natural’ when making your purchase. Avoid purchasing charcoal that you see on a garage forecourt or that is labelled ‘easy light’ as this is full of toxic chemicals.
Hardwood lump or ‘all natural’ charcoal is better to use in your charcoal BBQ for a number of reasons. Read on to find out why!
We have several videos that take you through the how to use your Gusto Charcoal BBQ. Please visit see the video on how to cure your Gusto.
From how to light to how to cure your pizza oven and how to use your prodder, we have videos for each of these. Please see the video how to cure your pizza oven for more information.
Once the fire is lit it takes about 25 min for the Pizza Oven to get to full heat, and be ready to cook pizzas. Read more on the Delivita pizza oven page.
It takes approximately 35 mins for the Gusto Charcoal BBQ to be ready to cook, once the coals have been lit. Read more on the Gusto page.
You may notice tiny cracks appear on the outside shiny surface of your Gusto ceramic grill. This is normal, it’s called “Crazing” and it happens on all ceramic BBQs on the market. It is caused by the different expansion rates between the ceramic and the glazing. It is not cracking and does not harm the BBQ or cooking performance. The solution is to clean the surface with a clean dry cloth to remove the fine dust that forms from the crazing process. Once you’ve done this, the tiny cracks will be hardly visible. Read more on the Gusto page.
It takes only 5-10 minutes for the Bull Gas BBQ to be ready to start cooking on. Read more on the Bull Gas BBQ page.
We aim to have a lead time of 4-6 weeks, however this will fluctuate through the year, especially the Spring and Summer months. Read more on our delivery and install page.
Grillo Vantage is a fully installed package. Let our trained installers build your kitchen on site on a day of your choice. For our up to date costs and install slots, visit our delivery and install page.
As long as we have enough notice, install dates can be rescheduled. Please contact us to our team to discuss.
We recommend 2 main brands for gas bottles, Calor Gas and Flogas. For more information visit our blog on which gas bottle to use.
There is no minimum distance from the house, it can even be against the house wall. You just need to ensure any BBQ or heat source is in a safe location – for more information, please visit our blog on BBQ safe locations.
The vast majority of our outdoor kitchens are not installed under any roof or cover. Our kitchens are designed to be out in the elements. Read more on our blog: Does my outdoor kitchen need a cover?
The kitchen is made of black powder-coated carbon steel with contrasting iroko hardwood. For more information on the design and materials please visit our design and materials page.
If you wish to customise your layout, please visit our online configurator. Please note the configurator is not yet available on mobile devices – please call us if you need assistance!
Both BBQs are ceramic Kamado style cooking devices. Many of our clients prefer the Gusto as it matches nicely with the Grillo outdoor kitchen range. Read more on our blog: Kamado BBQ comparison.
We have a showroom in Haverhill, to make an appointment please don’t hesitate to call 01223 866130. Read more on our Showroom page.
We currently deliver anywhere in United Kingdom mainland. Read more on our delivery and install page.